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Frequently Asked Questions about TAGUTI

  • How can you guarantee the effect and service time of the filters?

    According to the discharge characteristics of different machine tool manufacturers, we use German or Japanese filtration paper to make the best in filter fineness and service life. Because our mission it to provide users with the best cost-effective products!
  • How to pack the filters when they are shipped out?

    OK, we have three situations: Firstly, about filter samples, we use double-deck hardened cartons, every single filter is packed, then every two filters per carton, so the package can protect the items from the external impact and extrusion. Please refer the picture below: taguti edm filter package Secondly, about small batch delivery, we use the single carton packaging and pallets. The packaging is suitable for loading container shipping. Please refer the picture below: taguti edm filter package Finally, if bulk shipment, we use single carton and load into container directly. Please refer the picture below: taguti edm filter package3
  • If we place an order now, when can we receive the goods?

    Generally, based on the quantity, specification and our production situation, we can deliver in 5-20 days after receiving deposit.
  • In case that there is a problem caused by your filters, what should I do?

    We don’t worry about the quality of our filters. We have a professional quality test department to control the progress from beginning to end. But if that happens, we can solve it for you. Anyway, we can give you a satisfactory solution. You should do as the steps : Firstly, please give us pictures of bad filters and the models; Secondly, the description of the bad filters, including the problem, the used service time, the workpiece material and other information. Last, It’d better to provide the working video of the bad filters. Solutions: If we confirm that it is our faults, we will give back your money directly or in the next order, we will offer free compensation charge based on the quantity of bad filters.
  • What does TAGUTI provide?What does TAGUTI provide?

    TAGUTI provides his partners top quality EDM Filter, Air Filter and Powder Filter Cartridge to match their specific requirements. The most important is that TAGUTI has been in the industry for more than 17 years.
  • How is TAGUTI filter?

    TAGUTI filter adopt imported filtration paper and glue. Their strict material selection leads to TAGUTI filter’s higher precision and longer working time.
  • How will TAGUTI deal with quality problems?

    First of all, there never appear quality problems feedback from our partners. But if there comes out quality problems in normal use period, TAGUTI will give you a satisfactory after-sales service.
  • Could TAGUTI supply OEM service?

    TAGUTI has successful filter product lines which can match your specific requirements.

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